Refund Policy

Refund Policy

At RAW Art Paint, we are dedicated to ensuring your satisfaction with our premium acrylic paints. If you are not completely satisfied with your purchase, please review our refund policy below:

Eligibility for Refunds

1. Refund requests must be submitted within 30 days of the delivery date.

2. To qualify for a refund, items must be:

• Unused and in their original packaging.

• Free from damage, unless the damage occurred during shipping.

Damaged Shipments

• If your order arrives damaged, please notify us within 7 days of delivery.

• To report a damaged shipment, email hello@rawartpaint.com with:

• Your name and order number.

• Photos of the damaged items and the packaging.

• Once we verify the damage, we will offer a replacement.

Non-Refundable Items

• Items marked as final sale.

• Used paint tubes.

• Customized or special-order items.

Process for Refunds

1. To initiate a refund, please email hello@rawartpaint.com with the following information:

• Your name and order number.

• A brief description of the reason for the refund request.

• Photos of the item.

2. Upon approval of your refund request, we will provide instructions for returning the item(s).

Shipping Costs

• Shipping fees are non-refundable unless the refund is due to a damaged or defective product.

• Customers are responsible for the cost of return shipping unless the item was damaged or defective upon arrival.

Refund Timeline

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days to your original method of payment.

Exchanges

If you prefer to exchange an item rather than receive a refund, please contact us at hello@rawartpaint.com. Exchanges are subject to product availability.

Contact Us

If you have any questions or concerns about our refund policy, don’t hesitate to reach out. We’re here to help!

Email: Hello@rawartpaint.com

Phone: (816) 237-0079